Enjoy your purchase from us. We care about your satisfaction.
1. BUY DIRECTLY FROM THE MANUFACTURER
We are the manufacturer and distributor of LOAP brand. You will not hear any excuses from us such as "we are waiting for the statement of the contractor" or "that you need to contact the manufacturer of this and that". Moreover, you have the unique opportunity to give direct feedback to the team of designers and technologists of LOAP.
2. MORE THAN 20 YEARS OF EXPERIENCE IN THE FIELD
We have been focused on sportswear and outdoor equipment since 1993 - from the moment of the creation of our brand. Since then we have gained a lot of experience through which we constantly keep pace with the times.
3. QUALITY OF PRODUCTS
We stand behind the quality of our products. However, if you happen to come across any hidden defect, the product will promptly be replaced or your money refunded.
4. WARRANTY 2 YEARS FOR ALL
The two-year warranty period is a matter of course. We respect the law.
5. CONTINUOUS COMMUNICATION
We will promptly confirm your order by e-mail. If there is any change or the order is trickier, we'll call you to discuss it. You will receive an email from us again on the day of shipment of the goods, which will inform you that the consignment is currently on its way to you. Before delivery, we will send you an SMS specifying the takeover and the tracking number.
6. RELIABLE DATA PROTECTION
We respect you and all the data that you have entrusted to us. We properly care for them according to the law, which we fully comply with. We are also registered with the Office for Personal Data Protection.
7. FREE SHIPPING OVER 1,200 CZK
Treat yourself to goods worth CZK 1,200 and more, and we will multiply your joy - you will get free shipping. As for orders with lower values, the price of the selected forwarder applies.
8. FAST REPLACEMENT OF GOODS
Selected goods is too small, too large for you or otherwise not suitable? Send it back to us, we will gladly replace it.
9. YOU CAN RETURN GOODS WITHIN 14 DAYS
You change your mind about your purchase? You can withdraw from the contract for whatever reason, within 60 days from the receipt of the shipment.
10. FAST REFUND
You have returned the goods or submitted a complaint. And we are immediately refunding your money. That's how simply it works with us. The latest deadline is 14 days after termination.
FROM COMFORT OF YOUR HOME
Have a cup of aromatic coffee or your favorite tea and start shopping regardless of the opening hours. Our e-eshop and cart are open 24 hours a day, 7 days a week.