Product exchange
Items Exchange
How To Exchange Products Within 14 Days
Please read this if you want to exchange products within 14 days from the day you received them.
Return Items
- Package your undamaged items, including labels
- Enclose the invoice (make a copy for yourself)
- Enclose the filled-out Exchange Form
- Package items safely to avoid any damage on the road
- The return address is:
- Use international standard delivery customary for your country. Make sure to obtain a proof of posting!
- As soon as we receive your package you will receive a confirmation email
- You will receive another email as soon as your replacement is shipped
- If you have any questions, please contact our customer support – Contacts
How To Exchange Goods? Send Them Back To Us First!
Please make sure to pack the products accordingly, so they don’t get damaged on the road. We also recommend you to obtain a proof of posting.
Returned products do not need to be in original packaging. However, if the pack has been opened or damaged, we reserve the right to charge a re-stocking fee to return the items to their original condition.
As for the first exchange, we do not charge the shipping fee or other fees, apart from the re-stocking fee as described above. With any further exchanges, shipping costs will be covered by the customer.
Enclose the invoice (make sure to save a copy for yourself) and a filled-out Exchange Form.
Once packed, please return the products to the following address:
